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At Guru IPTV, we strive to provide our customers with the highest quality products and reliable service. Please review the following policy carefully before making a purchase.
This policy ensures transparency and helps us maintain a smooth process for both physical and digital products.
Physical Products (Set-Top Boxes)
For physical set-top boxes, customers may request a return within 7 days of delivery if the product is defective, damaged, or not functioning as intended.
To qualify for a return, the product must be unused, in its original packaging, and include all accessories or manuals provided.
Once the returned product is received and inspected by our team, a replacement or refund will be processed based on the issue identified.
Digital Services and IPTV Subscriptions
For digital services and IPTV subscriptions, refunds are not applicable once the service has been activated or used.
Since these are digital products, they cannot be returned after access has been granted.
However, in the event of a technical issue or service disruption, our support team will work promptly to resolve the problem or extend your service period as appropriate.
Return Process
To initiate a return request, please contact our support team at 1-628-228-6160 with your order number and relevant details.
Our team will review your case and guide you through the return or replacement process as applicable.
All approved refunds will be processed within 5–7 business days and credited to the original payment method used at the time of purchase.
Contact Information
For any questions regarding returns, replacements, or refunds, please contact us using the details below:
Website: guruiptvusa.com
Phone: 1-628-228-6160
Email: info@guruiptvusa.com
Our team is available to assist you and ensure your experience with Guru IPTV remains smooth and satisfactory.
Disclaimer: The content provided on this website is for general information purposes only. We do not guarantee uninterrupted or error-free access to content and are not liable for any interruptions, technical issues, or losses arising from the use of this service. By using this website, you agree that the service is provided “as is” and acknowledge that the site, its operators, and affiliates are not responsible for any direct, indirect, or incidental damages resulting from your access or use of the service. Every effort is made to keep the website running smoothly. However, Guru IPTV takes no responsibility for, and will not be liable for any temporary unavailability of the website due to technical issues beyond our control.